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FAQ: Doctors

What Makes Monarch Alliance different from other finance companies?
What if my patient defaults on their loan?
How difficult is the loan process for my patients?
My practice has had problems in the past when offering financing and extra responsibility has been added to my staff, how are you different?
In my experience many patient loan companies will not speak to my patients directly and this puts an extra burden on my staff to explain the loan process and follow up with the patient. How will Monarch Alliance handle my patients and what makes you different?
How long does it take to receive the loan proceeds?
Other companies require contracts or set up fees, how about Monarch Alliance?
How soon can we schedule a patient for surgery?
In the past my practice has paid for their patients to use financing, how are you different?
I am concerned that my patients will pay high interest rates. Please tell me about your programs.
I have never offered patient financing. Can you help me?
What if I have other questions or want to speak to your office directly?

What Makes Monarch Alliance different from other finance companies?
Monarch Alliance refers the most comprehensive and affordable loans available. We cover most credit ratings and provide our physicians with a solid 95% advance of loan proceeds!

What if my patient defaults on their loan?
All of our loans are non-recourse, which means your practice is not responsible for the performance or non-performance of the patient's loan.

How difficult is the loan process for my patients?
We offer a fast, easy and uncomplicated loan process with efficient and courteous loan representatives to answer and assist your patients from application to funding.

My practice has had problems in the past when offering financing and extra responsibility has been added to my staff, how are you different?
Monarch specializes in Patient Financing. We understand what it takes to get a patient to your office and the dedication of your staff to bring a patient to surgery therefore we will work for you and your staff in providing the patient with all necessary paperwork, provide support for both your staff and the patient, update your office on the loan disposition and limit your staff's overall involvement.

In my experience many patient loan companies will not speak to my patients directly and this puts an extra burden on my staff to explain the loan process and follow up with the patient. How will Monarch Alliance handle my patients and what makes you different?
Monarch specializes in patient financing; therefore we understand you're concerned that a patient is treated with the same care and respect they receive from your practice. Your patients may contact us by phone, fax, email or online to complete an application. Our professional and friendly staff will explain the loan process to them and give them information as it pertains to their loan. We will also keep your staff informed by fax and phone.

How long does it take to receive the loan proceeds?
Funding takes place approximately 48 hours after the surgery has been completed via overnight mail.

Other companies require contracts or set up fees, how about Monarch Alliance?
We do not require a contract or set up fees to use our service. We believe that our outstanding programs and unsurpassed customer service speak for themselves. Our clients stay with Monarch because of these benefits and not because they are contractually obligated.

How soon can we schedule a patient for surgery?
As soon as your patient has been approved for financing you should set the date of surgery. It is best to schedule the surgery within 2 weeks from the approval date, this will give us time to prepare, distribute and receive the loan documents from the patient.
We understand that in some cases a patient will need financing within days of their procedure--Monarch will do everything possible to accommodate this kind of situation.

In the past my practice has paid for their patients to use financing, how are you different?
We offer our physicians 95% advance of the loan proceeds to the physician! This means your practice will only have to discount the procedure 5%. Monarch Alliance explains and discloses all interest and loan fees to the patient. Our patients are happy and well informed when they complete the loan process.

I am concerned that my patients will pay high interest rates. Please tell me about your programs.
Monarch Alliance has the most comprehensive programs available on the market today. Your patients can expect interest rates to start as low as 12.99% however, as you may already know, the interest rate a patient receives is based upon their individual credit history. Therefore, some patients with a questionable credit history can expect to pay more than a patient with an exceptional credit history. Monarch is proud to say that our approval rate for questionable credit is outstanding and since the patient can choose to pay off their loan with no pre-payment penalty, and save interest charges, this makes our program very attractive to patients and physicians. So the bottom line is more of your patients will be able to afford their cosmetic or elective surgery.

I have never offered patient financing can you help me?
Since we specialize in patient financing our sales staff can give you step-by-step tips on offering financing programs, training consultants to discuss financing to patients and increasing the amount of procedures you currently maintain. Financing is a valuable tool when it is used to its full potential and Monarch Alliance can show you how.

What if I have other questions or want to speak to your office directly?
We are available to speak to you and your staff at your discretion please contact our office by telephone or fill out the
client information form and we will contact you!


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